FAQs

Q: Who we are?

A: www.igrasp.in/  IGRASP.CO.IN is the online store front created by GM ELECTRONICS company based in Delhi India.

Q: What we sell?

A: We are selling Consumer Electronics,LED TV, HOMETHEATRE SYSTEM,AUDIO VIDEO ACCESSORIES

Q: Where we sell?

A: We sell through online and offline all over India by Couriers/Transporters.  We don’t have any dealers or franchises

Q: Why we sell online only?

A: The growth of internet has provided opportunity for Indian buyers to buy variety of products and services online with convenience of sitting in their home or office in a secured way. This makes us an idea to sell variety of tools of international brands at Indian prices which is comparatively lower than the offline brick and mortars shops, by means of reducing our operational expenditures and overheads.

Q: How do we deliver the Products?

A: We use reputed shipping carriers (couriers) to deliver items to any location in India.

Q: Whether the items in your site are Original Brands?

A: Yes, as a policy we sell only branded items and we source directly from the manufacturers with warranty. We also provide a tax bill with warranty card to ensure the quality and originality of the product.

Q: The Products listed in our website are brand new items?

A: Yes, We sell only brand new items in this website, with actual packing & manufacturer’s warranty. As a policy we do not sell used items or refurbished items.

Q: How to ensure the products are original and brand new item?

A: You can ensure the originality of a product by identifying the manufactures logo marked in the packing and in the machine. Also some brands used to place holograms in the packing to ensure it is from the original manufacturer. Another way is to track the serial number & Part number marked in the tool.

Q: Whether the Item shown in pictures are real one, can i get the same item as described?

A: Yes, you will get an exactly same item as described. If not you can claim exchange or Refund.

Q: How the item will be shipped to me?

A: We will ship by First flight, On dot, Blue dart or India post depends on your location.

Q: Dose these Products  comes with original bill or Invoice?

A: Yes, We will provide original Invoice (Bill) also the manufacturer’s warranty card.

Q: Is it Genuine Branded items?

A: Yes we sell only genuine brands only. We take most care in sourcing the items directly from the manufacturers or authorised distributors. We also do Visual & Functional checks of each products before packing & Shipping. We also provide a warranty card or warranty letter to ensure the quality. 

Q: Can I get discount on the price shown in the web, how to avail the discount?

A: We have created a standard discount structure for all customers depend on the purchase value & Loyalty; please contact us for more details.

Q: I am from local Delhi city, Can I pay by cash on pick up at you r place?

A: Yes, you can pay cash on pick up, please select the required item and confirm the stock availability by phone prior to your visit.

Q: How to buy the product online?

Thanks for your interest on our items; you can buy the item online, buy clicking the buy now button appears near to the price tag.

You need to register your details in the first page.

In second page you have to enter your shipping address.

In third page you have to choose the shipping mode or you can enter redeem discount coupon here.

In forth page you can choose the payment option as EBS (for credit card, debit card, net banking) , Bank transfer, DD / Cheque 

Q: How to pay Offline:

A: If you choose the offline payments like NEFT/DD/Cheque/COD you will receive the full payment instruction in the check out page, along with order number.